Your Privacy Matters at viptktk

1. Information We Collect

viptktk collects personal data from players through a variety of mechanisms — directly during registration and account use, automatically through platform interaction, and from third-party sources where permitted. The categories of data we collect are described in full below.

1.1 Registration Data

When you create an account on viptktk, you are required to provide the following personal information:

• Full legal name (first name and surname as shown on your government-issued identity document)
• Date of birth (used to verify that you are aged 18 or above)
• Residential address (street, city, district, and postcode)
• Email address (used for account communication and security notifications)
• Mobile number (used for account verification and linked to your preferred mobile payment method)
• Username and password (used to authenticate your login sessions)

You are responsible for ensuring that all registration information provided is accurate, current, and complete. Providing false information at registration constitutes a breach of the Terms & Conditions and may result in immediate account closure.

1.2 KYC and Identity Verification Data

Prior to the processing of your first withdrawal, viptktk will request the following identity verification documents as part of our Know Your Customer (KYC) process:

• A copy of a valid government-issued photo identity document — such as your National Identity Card (NID), passport, or driving licence
• Proof of residential address (where required) — such as a recent utility bill, bank statement, or official correspondence dated within the last three months
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your bKash, Nagad, Rocket, or Upay account showing your registered mobile number)

KYC documents are handled with the highest level of care and are stored in access-controlled, encrypted environments separate from your general account data. They are used solely for identity verification and age confirmation purposes and are not shared with third parties for any commercial purpose.

1.3 Payment and Transaction Data

When you make a deposit or request a withdrawal on viptktk, we collect data relating to that transaction, including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), the transaction amount in Bangladeshi Taka (৳), the date and time of the transaction, and the transaction reference number generated by the payment processor. We do not store full card numbers or mobile banking PINs. Payment processing is handled by secure third-party payment gateways that operate under their own data protection obligations.

1.4 Usage and Behavioural Data

viptktk automatically collects data about how you interact with the platform. This includes the pages and game categories you visit, the games you play and the duration of each session, bet amounts and game outcomes (for the purpose of account history and dispute resolution), device type, operating system, browser type and version, and IP address. This data is used to improve the platform experience, detect fraudulent or unusual activity, and fulfil our responsible gaming obligations.

1.5 Communications Data

If you contact viptktk support via live chat, email, or WhatsApp, we retain a record of that correspondence, including the content of your messages and any attachments. This data is used to resolve your query, improve our customer service quality, and maintain an auditable record of player interactions.

2. How We Use Your Data

viptktk processes your personal data only for specific, disclosed, and legitimate purposes. We do not use your personal data for any purpose that is incompatible with the purposes described in this Policy. The table below summarises the primary purposes for which we process player data and the legal basis applicable to each.

2.1 Marketing Communications

viptktk will only send you promotional emails, SMS messages, or platform notifications about bonuses, seasonal offers, and new game launches if you have explicitly opted in to receive such communications at the point of registration or through your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time by updating your notification preferences within your account or by contacting support at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to that withdrawal.

2.2 Automated Decision-Making

viptktk uses automated systems to detect unusual patterns of activity that may indicate fraud, money laundering, or bonus abuse. These systems may result in the automatic flagging or temporary suspension of an account pending manual review by our compliance team. Where a decision that significantly affects you has been made solely by automated means, you have the right to request human review of that decision by contacting [email protected].

3. Data Sharing and Disclosure

viptktk does not sell your personal data to third parties. We do not share your personal data with advertisers, data brokers, or any entity whose purpose is unrelated to the operation of the viptktk platform. Your data may be shared only in the specific, limited circumstances described below.

3.1 Service Providers

We engage trusted third-party service providers who process personal data on our behalf in order to deliver the services available on viptktk. These providers include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard network processors), identity verification and KYC service providers, game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), customer support platform operators, and cloud hosting and infrastructure providers. All service providers are bound by data processing agreements that require them to process your data only as instructed by viptktk and to implement appropriate security measures.

3.2 Legal and Regulatory Disclosure

viptktk may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or binding regulatory direction. We may also disclose data where we believe in good faith that disclosure is necessary to prevent fraud, protect the safety of any person, or enforce our Terms & Conditions. Where permitted, we will notify you of any such disclosure request.

3.3 Business Transfers

In the event that viptktk undergoes a merger, acquisition, restructuring, or sale of all or a portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to the applicable privacy terms in advance of the transfer taking effect.

4. Cookies and Tracking Technologies

viptktk uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with the site. This section explains the types of cookies we use and how you can manage them.

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to operate and cannot be disabled. They include session authentication cookies (which keep you logged in during your visit), security cookies (which detect and prevent malicious activity), and load-balancing cookies (which ensure your requests are directed to the appropriate server). Because these cookies are technically necessary, they do not require your consent.

4.2 Functional Cookies

Functional cookies remember your platform preferences — such as your preferred game category, display settings, and language configuration — so that you do not need to re-set them on each visit. These cookies improve your experience but are not strictly necessary for the platform to operate. You may disable them through your browser settings, though doing so may affect the functionality of certain features.

4.3 Analytics Cookies

viptktk uses analytics cookies to collect aggregate, anonymised data about how players navigate and use the platform. This information helps us identify which features are most popular, where players encounter difficulties, and how we can improve the overall experience. Analytics data is processed in aggregate form and is not used to identify individual players.

4.4 Managing Your Cookie Preferences

You can manage or delete cookies through the settings of your web browser. Most browsers allow you to block all cookies, accept only certain types of cookies, or delete existing cookies. Please note that blocking strictly necessary cookies will prevent you from logging in or using core platform features. For guidance on managing cookies in your specific browser, please refer to the browser's official help documentation.

5. Data Security Measures

viptktk implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. While no system can guarantee absolute security, we employ industry-leading practices to minimise risk to your data.

5.1 Technical Safeguards

All data transmitted between your device and the viptktk platform is encrypted using TLS 1.2 or higher. Data stored on our servers is encrypted at rest using AES-256 encryption. Access to player data within viptktk's internal systems is controlled through role-based access permissions — only authorised personnel who need access to specific data in order to perform their job functions are granted that access. All privileged access is logged and subject to regular audit review.

5.2 Payment Security

viptktk does not store full payment card numbers, CVV codes, or mobile banking PINs on its servers. All card payment data is handled directly by PCI-DSS compliant payment processors. Mobile financial service transactions (bKash, Nagad, Rocket, Upay) are processed through the official APIs of those providers, and viptktk does not have access to your mobile banking credentials at any point in the transaction flow.

5.3 Incident Response

In the event of a data security incident that poses a risk to the rights and freedoms of players, viptktk will take immediate steps to contain and investigate the incident. Affected players will be notified promptly where the incident is likely to result in a high risk to their personal data. Our security team conducts regular penetration testing, vulnerability assessments, and security reviews to identify and address potential weaknesses before they can be exploited.

5.4 Employee Training

All viptktk employees and contractors who handle personal data receive mandatory data protection training as part of their onboarding process and on an ongoing basis. This training covers the principles of data minimisation, the correct handling of KYC documents, the recognition of social engineering attacks, and the correct procedure for reporting suspected data breaches.

6. Data Retention Policy

viptktk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The specific retention periods applicable to different categories of player data are set out below.

6.1 Active Account Data

While your account remains active, viptktk retains all personal data associated with your account, including your registration information, transaction history, game history, KYC documents, and support communications. This data is retained for the duration of the account relationship to enable us to provide services, resolve disputes, and meet our legal obligations.

6.2 Data Retention Following Account Closure

Following the closure of your account — whether voluntary or as a result of a platform decision — viptktk retains certain categories of personal data for a defined post-closure period. Transaction records and KYC documentation are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations. Support communications are retained for two years following closure. Usage and behavioural data is anonymised within 90 days of account closure, after which it can no longer be attributed to an identifiable individual.

6.3 Deletion Requests

Where you submit a valid request for deletion of your personal data, viptktk will delete or anonymise all data that we are not legally required to retain within 30 days of receiving your verified request. Data that we are required to retain by law (such as transaction records for AML compliance) cannot be deleted in response to such a request, but we will confirm to you in writing exactly which data is retained, the legal basis for retention, and the period for which it will continue to be held.

7. Your Privacy Rights

As a player on the viptktk platform, you hold a number of rights in relation to your personal data. viptktk is committed to upholding these rights and to responding to all valid requests within a reasonable timeframe. The rights available to you are described in detail below.

7.1 Right of Access

You have the right to request a copy of the personal data that viptktk holds about you. Upon receipt of a verified access request, we will provide you with a summary of the categories of data held, the purposes for which it is processed, the sources from which it was obtained, and the third parties to whom it has been disclosed. Access requests are fulfilled within 30 days of verification.

7.2 Right to Rectification

If any personal data held by viptktk is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. Requests to update your name, address, email address, or other account details should be submitted through the platform's support channels or by emailing [email protected]. Supporting documentation may be required to verify the correction requested.

7.3 Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis for processing exists, or where the data has been unlawfully processed. This right is subject to the legal retention obligations described in Section 6. We will inform you of any data that cannot be deleted and the reason for the exception.

7.4 Right to Restrict Processing

You have the right to request that viptktk restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing pending verification of our legitimate interests. While processing is restricted, we will continue to store your data but will not actively process it beyond what is necessary for storage.

7.5 Right to Object

You have the right to object to the processing of your personal data where that processing is carried out on the basis of legitimate interests, including profiling for responsible gaming and fraud detection purposes. Upon receipt of a valid objection, viptktk will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms. You have an absolute right to object to processing for direct marketing purposes at any time.

7.6 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact our data protection team by email at [email protected] with the subject line "Privacy Rights Request". To protect your data, we will need to verify your identity before processing any request. We aim to respond to all verified requests within 30 calendar days. Where a request is complex or involves a large volume of data, this period may be extended by a further 30 days, and you will be informed of the extension in writing.

8. Contact and Privacy Queries

viptktk takes all privacy matters seriously. If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, have a concern about how your personal data has been handled, or wish to report a suspected data protection issue, please contact us using the details below.

8.1 Data Protection Contact

All privacy-related enquiries should be directed to our support and data protection team. We aim to acknowledge all privacy enquiries within one business day (Bangladesh Standard Time, UTC+6) and to resolve them within 30 calendar days.

• Email: [email protected] (subject line: "Privacy Query" or "Privacy Rights Request")
• Live Chat: Available 24/7 through the viptktk platform
• WhatsApp: +880 1700 000000 (plain text contact only)
• Support Hours: 24 hours / 7 days (BST, UTC+6)

8.2 Updates to This Policy

viptktk reserves the right to update this Privacy Policy at any time. Where changes are material — including changes to the categories of data we collect, the purposes for which we process it, or the third parties to whom we disclose it — registered players will be notified via email to the address on record and/or through a prominent notice within the logged-in platform. The effective date displayed at the top of this Policy reflects the date of the most recent revision. Continued use of the viptktk platform following notification of a policy update constitutes acceptance of the revised terms.

8.3 Third-Party Links

The viptktk platform does not contain links to external third-party websites. In the event that any third-party content is accessible from the platform, viptktk is not responsible for the privacy practices of those third parties and this Policy does not apply to them. Players are encouraged to review the privacy policies of any third-party services they use in connection with their payment methods (e.g., bKash, Nagad) independently.